UX Anti-Patterns: Some Rules are Meant to be Broken
Anti-patterns can be hard to spot. Anti-patterns are the inevitable outcome when a rule set is applied so rigidly that it yields the opposite of the original desired outcome. User experience is no...
View ArticleMapping Our Way to Accountability
To some degree, we are all pretending. Executives pretend that they are always accountable and that they can hold others so merely by talking about it. Managers pretend the same thing. Individual...
View ArticleNetflix and Disney, Happily Ever After?
It’s just over four years since Netflix’s qwikster goof. People cancelled subscriptions, the Internet lit up with eulogies and pre-obituaries that pilloried CEO Reed Hastings and Netflix over what was...
View ArticleDevOps How To: Learning From Failure
A lie is being told in the meeting rooms and offices of corporate America. The lie is so basic and pervasive that it can be found in institutions throughout the world. The lie is linear causality....
View ArticleBusiness Transformation Starts With Letting Go
People sometimes accuse me of not appearing focused on the problem at hand. And every time I give the same answer: we might just be seeing the problem differently. Picture a bottomless pitcher of milk...
View ArticleWhich Fate Will DevOps Choose?
Comic books have a certain math: for every superhero, there is a villain. But superheroes and super villains don’t only exist in the comics. They roam the halls of the business community. Continue...
View ArticleCrummy Intranets Call for Crazy Solutions
Is anything rarer than an intranet that employees love? While I’m fully versed in the black swan model of how it’s impossible to prove a negative, this might be the exception. All enterprise intranets...
View ArticleYou Can Have Your Robots and Keep Your Employees Too
Robots are all the rage in the media these days. Almost every story, whether news or fiction, says the same thing: robots are coming for our jobs. A few claim that robots will bring about a new age...
View ArticleWhen It Comes to Metrics, Size Matters
Have you ever seen a salesperson boast about meeting their revenue targets without caring about whether the sale was profitable? Have your kids proudly showed you an A on their geometry test and...
View ArticleThe Expectations Game, or: How to Master the Performance Review Process
Whether you are on the giving or receiving side, not many people look forward to annual review time. The sense of foreboding is understandable given that the conversation revolves around...
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